There are practices that contribute to cultures of trust and those which contribute to cultures of mistrust. Leaders of others set the pace by choosing practices that support cultures of trust.

Trust Builder: Choosing to trust.
Trust Buster: Starting from mistrust

You can count on me to trust you unless you give me a reason not to do so. In the event that trust is broken, I will clarify how trust can be re-established.  I will always start from a position of trust rather than a position of mistrust

Trust Builder: Being candid and up-front.
Trust Buster: Being vague and fuzzy

You can count on me to tell you what I am thinking, what my expectations are, how I perceive your strengths and weaknesses and if there is a performance issue, what you need to do to solve it. You may not always agree with me but you can count on me to be clear a bout what I am thinking and why.

Trust Builder: Keeping my promises
Trust Buster: Breaking my promises

I will commit to those things that I can commit to and you can count on me to follow through with my commitment. If for some reason I find myself unable to carry through on a promise, I will tell you. I will not commit to those things that I know I cannot deliver on.

Trust Builder: Acting consistently
Trust Buster : Acting inconsistently

My life will match my words and you can count on me to be consistent in how I treat those who report to me, in the pattern of my life and in living out the commitments of the organization. Inconsistency will be an exception rather than the rule.

Trust Builder: Listening carefully
Trust Buster: Not engaging in real dialogue

I will respectfully listen to and dialogue with you and will be candid in my responses. This means that there is always opportunity for dialogue, questions, clarification and my commitment is to carefully consider your opinions and suggestions even if in the end I choose a different path.

Trust Builder: Being fair and equitable
Trust Buster: Giving preferential treatment

You can expect me to act with your best interests in mind and to always seek to be fair and equitable in decisions that impact you.

Trust Builder: Caring for people
Trust Buster: Using people

You can expect me to genuinely care about you as a whole person and never simply use you for my or the organization's purpose. This means that I will also seek to engage you in your sweet spot where there is convergence between your gifts and our needs.

Trust Builder: Self disclosing 
Trust Buster: Secretive or unable to 'read'

You can expect me to be appropriately self disclosing about who I am, what I am thinking, where I am going and my own challenges.

Trust Builder: Empowering
Trust Buster: Controlling

Where you are given responsibility I will empower you to carry it out within clearly articulated boundaries rather than micromanage you or control you.

Trust Builder: Clarifying
Trust Buster: Making assumptions

If it appears to me that you have violated my trust or acted inappropriately, I will ask you for clarification on what happened and why rather than assume that you deliverately chose to do something unwise or inappropriate.
  • Jun 30, 2013
  • Category: News
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