Dec 16, 2021

How organizations can inadvertently compromise the quality of their service


Almost every organization I have worked with would  say that they are committed to quality work internally and quality services externally but often the reality does not live up to the goal. This is particularly true among non-profits but it is not only resident there. Often it is the result of several overlooked factors that inadvertently compromise the quality of their work.

One of the first...

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Sep 28, 2021

It only takes one person to hurt a team

 One of the realities of teams is that it takes only one individual who is not in alignment with the rest of the team to significantly impact the unity of the team. This can be a result of any number of issues. For instance, they:

  • may not be in agreement with the direction of the team or organization
  • do not pull their own weight in terms of productivity and results
  • may have attitudes that are...
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Feb 06, 2019

Questions to ask about the intellectual capacity and EQ of potential board members

Serving on a board, church or otherwise, requires a special intellectual capacity or ability. This is not about education - many educated people have limited intellectual capacity and many who lack higher education have it along with good common sense.

It is the ability to think conceptually, to visualize what could be rather than simply what is, to be able to focus on the big picture and concepts...
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Oct 26, 2018

Two key reasons for confict within organizations

Think about these equations:

Healthy people + wrong role = conflict
Unhealthy people + wrong role = conflict
Unhealthy people + right role = conflict
Healthy people + right role = effectiveness

These equations illustrate three truths. First, it explains why conflict is so prevalent within organizations. Second, it illustrates the importance of hiring healthy individuals who have good EQ and understand...
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Oct 24, 2018

Overestimating our skill and underestimating our weaknesses

It should not be a surprise that we are often prone to overestimate our skill and underestimate our weaknesses. This can have the affect of trusting our instincts too much in the first instance and not understanding how our weaknesses impact others in the second. 

Take for instance, an individual who is good at strategy. Because they have skill in determining strategy they can downplay the input of...
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Apr 10, 2018

Emotional Intelligence and it's correlation with organizational culture.

It is a given that the Emotional Intelligence of an organization is the sum of the EQ of its members. In other words, the organization's EQ reflects the general emotional health of its people. When I ask people about the culture of their workplace, they can quickly identify the positive and the negative aspects of their organization. What they often don't realize is that they are describing the EQ...
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Nov 06, 2017

Core issues every leader needs to pay attention to

Almost all leaders struggle with some core issues related to their leadership. Maturing in our leadership role requires us to resolve these core issues and manage them – if we cannot fully deal with them.

The first is the need to be loved and accepted. This is a universal need of course, but leaders who need to be loved and accepted by those they lead set themselves up to fail. Good leadership is...
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