Sep 07, 2019

Everyone has a story and to understand another individual you need to know their story


I am a great believer in ways that we can understand ourselves and others. Our wiring is unique and tests such as Strength Finders, Disc and other means of evaluating ourselves and others help us understand who we are and why we react and respond the way we do. 

One of the most powerful ways to understand others, however, is not found in a test but in taking the time to listen to and understand...
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Mar 13, 2019

This simple practice will boost the morale of your staff significantly


It is not unusual for me to conduct staff audits in churches, non-profits or businesses. One of the most common complaints is also one of the easiest to solve: Leadership does not listen to us! Now think about that. It takes no money or resources to listen and dialogue. It does not affect your bottom line or your budget. But it does have a huge impact on morale.

Both listening or not listening to...
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Jul 19, 2015

I am listening - or am I?

Listening is an interesting thing. We can do it without doing it! How many times has my wife said, "I told you that already," and it's like "Really? I didn't hear it." 

One of the jobs of a leader is to listen to those who they supervise regarding concerns that staff or constituents have. It is not uncommon for me to hear from the same that their leader does not listen to them. Or, to put it...
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Jul 19, 2015

I am listening - or am I?

Listening is an interesting thing. We can do it without doing it! How many times has my wife said, "I told you that already," and it's like "Really? I didn't hear it." 

One of the jobs of a leader is to listen to those who they supervise regarding concerns that staff or constituents have. It is not uncommon for me to hear from the same that their leader does not listen to them. Or, to put it...
Read more
Dec 07, 2014

Leaders who lose credibility by listening to their constituency

This is going to sound counter intuitive since we are all told to listen to those we lead. However, there are scenarios where listening actually hurts the credibility of a leader. Let me explain.

Most leaders know they have to listen to those they lead. So most do. However there are leaders who listen (because they have to) but have no intention of actually addressing the concerns of those they are...
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Dec 07, 2014

Leaders who lose credibility by listening to their constituency

This is going to sound counter intuitive since we are all told to listen to those we lead. However, there are scenarios where listening actually hurts the credibility of a leader. Let me explain.

Most leaders know they have to listen to those they lead. So most do. However there are leaders who listen (because they have to) but have no intention of actually addressing the concerns of those they are...
Read more
Oct 10, 2014

Leaders who are too busy to listen

There is often a conflict for leaders between their schedules, the maintenance of key relationships and having enough time to stop and carefully listen to those they interact with. The ability to listen and evaluate what is being shared is very different from listening on the run and not having the time to consider what was heard. And it is a common problem for leaders with out of control...
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