Apr 01, 2014

When supervisors go south on you

In a healthy workplace it is unusual but in any workplace it can happen: a supervisor takes out his or her frustration on those who work for them in an unfair or unhealthy way. It may be in the form of public criticism or a biting email. Whichever, it leaves the staff member feeling disempowered, demoralized and sometimes angry.

What should one do?

Nothing - until the emotions have cooled. But, once...
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Mar 11, 2014

Three essential EQ skills every leader and supervisor must have to be successful

The longer I lead the more convinced I am that much of one's leadership stands or falls on their EQ (Emotional Intelligence). Good EQ gives our leadership credibility while poor EQ sabotages it. Yet it remains a skill set that many pay too little attention to. If I had to identify three EQ skills that a leader or supervisor had to have to be successful in the long run they would be these.

One:...
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Mar 11, 2014

Three essential EQ skills every leader and supervisor must have to be successful

The longer I lead the more convinced I am that much of one's leadership stands or falls on their EQ (Emotional Intelligence). Good EQ gives our leadership credibility while poor EQ sabotages it. Yet it remains a skill set that many pay too little attention to. If I had to identify three EQ skills that a leader or supervisor had to have to be successful in the long run they would be these.

One:...
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Feb 23, 2014

Before you make someone a supervisor, ask and answer these 7 questions

It is a common scenario: Someone does well in their job so we assume that they should be promoted to a place where they supervise others. This is not a good assumption. Some individuals who are wonderfully equipped in what they do are terribly equipped to supervise and in putting them in that role we both hurt them and those who end up reporting to them.

So, before you make someone a supervisor,...
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Feb 06, 2014

All good supervision is relational

It is a simple concept but one that is often forgotten: All good supervision is relational. 

Too often, we make supervision a mechanical matter - developing systems (not bad in itself), reports (nothing wrong with them) and accountability systems (always a good idea). But, it is easy to forget that in the end, a supervisor's influence with the staff they are responsible for comes down to...
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Feb 06, 2014

All good supervision is relational

It is a simple concept but one that is often forgotten: All good supervision is relational. 

Too often, we make supervision a mechanical matter - developing systems (not bad in itself), reports (nothing wrong with them) and accountability systems (always a good idea). But, it is easy to forget that in the end, a supervisor's influence with the staff they are responsible for comes down to...
Read more
Feb 03, 2014

12 questions to measure the engagement of your staff from the Gallup organization

In my work with organizations, a common theme is that staff often don't feel that their organization or supervisors genuinely care about them, their work or their development. Yet the happiness of our staff is critical to the success of an organization. The Gallup organization has identified twelve critical questions that measure the engagement of staff. They also give supervisors an outline of...
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