In any organization or team there is plenty one can complain about. People and life and circumstances are not perfect which is why there are no perfect organizations. Unfortunately there are always those who enjoy complaining about what goes wrong or what could be better and those who cover their own issues with excuses.

My mantra is that "we do solutions, not complaints or excuses."

Actually, finding deficiencies is a good, not bad thing, as it allows us to get better. However, what one does with those deficiencies is the key.

If I complain, I am putting the onus of the issue on others which may make me feel good (it is not my issue) because it is someone else's issue to solve. That of course puts the one we perceive as responsible on the defensive with gets us no-where except into the realm of bad feelings.

If I cover up my own deficiencies with excuses, I am also usually blaming others because I have to find someone or something to excuse the fact that I did not deliver on something. Someone or something got in the way of my being able to deliver so it is not my fault. Again we enter the real of blaming others.

Both complaining and excusing are off limits in a healthy organization or team. What is encouraged is to find places where we need to do better and then work to find solutions. Solutions are not about blame, criticism or complaints but about solving problems. And problem solving is a positive exercise while the previous tactics are negative exercises.

Which do you allow in your organization? Complaints, excuses and blame or solutions?
  • Jun 23, 2013
  • Category: News
  • Comments: 0
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