It is a given that the Emotional Intelligence of an organization is the sum of the EQ of its members. In other words, the organization's EQ reflects the general emotional health of its people. When I ask people about the culture of their workplace, they can quickly identify the positive and the negative aspects of their organization. What they often don't realize is that they are describing the EQ of those who work there.
In effect, the EQ of the organization (which reflects the EQ of the individuals within the organization) creates the organizational culture. There is a direct correlation between EQ and culture. So, if one is going to change the organizational culture it becomes necessary to grow the EQ of its members.
For instance, if one has a culture that is rife with gossip, back stabbing, unhealthy competition, conflict and people taking credit when they should not or blaming others when they are to blame one has a dysfunctional culture that reflects poor Emotional Intelligence among its members. The core issue is not the culture but the people who make up that culture and their level of emotional health.
The lower the EQ of the staff, the more dysfunctional the organization is. The higher the EQ of staff, the healthier the organizational culture. And the culture almost always reflects an organization's leadership as people take their cues from leaders.
Because we don't often think of organizational culture as related to the EQ of its members, we become frustrated with our inability to deal with issues in our organizational culture. However, by teaching and coaching in EQ we can directly impact the culture of the organization in healthy ways.
One issue that is often ignored is this: The EQ of leaders has a disproportionate impact on the organization as they are the ones who set the standard for behavior. They set the tone for how others are treated, how they serve, and how they lead from a place of humility.
Some behaviors need to be illegal in an organization because they are antithetical to healthy relationships and interactions. As someone has said, Culture is what we create or allow. In creating a healthy culture we model good EQ. In disallowing unhealthy behavior we set a standard for what personal and relational health looks like.
It is instructive to look at your own organization and ask what the corporate EQ quotient is. Are you intentionally creating a healthy culture or are you allowing things that hurt your culture.
All cultures have positive and negative aspects to them. Take a moment and think about the problematic areas of the culture of your team or organization and armed with that knowledge, do some teaching and coaching in the requisite areas of EQ that are involved in the problematic areas.
For examples of the signs of good and poor EQ, click here.