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emotional intelligence (EQ) Feedback
Dec 22, 2014

What are the things a leader needs to communicate to his people to ensure that he is getting the truth

Without truth from others, a leader is left only with his/her assumptions or perceptions and that is a dangerous place to be. So how does a leader ensure that their staff and friends tell them the truth? It is an important question that has huge ramifications. What we don't know will hurt us. What we do know can help us - if we pay attention!

Leaders either encourage or discourage their staff from...
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conversations emotional intelligence (EQ)
Dec 10, 2014

Listening to voices that make us feel uncomfortable

One of the most valuable lessons I have learned as a leader is to listen to voices and opinions that make me feel uncomfortable. It is not that I need to agree with them but I do need to listen to them and evaluate the perspective I am hearing. 

Think of the complexity of the world in which we live. We have perspectives of men and women (often different), first and second generation immigrants...
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conversations emotional intelligence (EQ)
Dec 10, 2014

Listening to voices that make us feel uncomfortable

One of the most valuable lessons I have learned as a leader is to listen to voices and opinions that make me feel uncomfortable. It is not that I need to agree with them but I do need to listen to them and evaluate the perspective I am hearing. 

Think of the complexity of the world in which we live. We have perspectives of men and women (often different), first and second generation immigrants...
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emotional intelligence (EQ)
Oct 17, 2014

Pay attention to the EQ of those we interact with and save yourself great frustration

Think about the most problematic people you have dealt with and then consider the energy, time and frustration you experienced in trying to negotiate the relationship. Chances are good that you were dealing with individuals who had significant EQ deficits. Too often in these cases we deal with them as if they were rational, normal and reasonable individuals and we constantly hit the wall of...
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emotional intelligence (EQ)
Oct 17, 2014

Pay attention to the EQ of those we interact with and save yourself great frustration

Think about the most problematic people you have dealt with and then consider the energy, time and frustration you experienced in trying to negotiate the relationship. Chances are good that you were dealing with individuals who had significant EQ deficits. Too often in these cases we deal with them as if they were rational, normal and reasonable individuals and we constantly hit the wall of...
Read more
emotional intelligence (EQ) Healthy leaders
Oct 16, 2014

One of the most important attributes of leaders

One of the most important attributes of leaders is flexibility. I am not talking the physical kind but the flexibility to adjust their preferred plans in order to meet the needs of those they lead. Some things are not negotiable but there are far more things that are negotiable than most leaders recognize. 

In my upcoming book, Deep Influence, I write this about leaders and flexibility: 

"Leaders...
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crisis management emotional intelligence (EQ)
May 20, 2014

Good EQ in crisis situtations

It is in crisis situations that our EQ and character are truly forged. Whether it is a situation where we have some control or one where we are in a position of no control, what we do, what we say, how we manage our emotions and the actions we choose to take say much about our Emotional Intelligence and character. 

Here are some of the EQ tests that crisis brings:

  • Am I able to manage my anxiety and...
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